Caitlyn Conneen
Caitlyn Conneen
Passenger Experience and Relations Expert
As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.
I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.
My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.
My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.
Areas of expertise
Certificates & Awards
![AMA Academy](https://www.travelleaders.com/supplierCerts/500x500_AmaAcademy_v2.jpg)
![AmaWaterways Specialist](https://www.travelleaders.com/supplierCerts/AmaWaterways Certified Advisor.jpg)
![Celebrity Learning Certification](https://www.travelleaders.com/supplierCerts/Celebrity Logo.png)
![Holland America Line Academy Specialist](https://www.travelleaders.com/supplierCerts/Holland America_HA_Academy.png)
![NCL University - PHD Degree](https://www.travelleaders.com/supplierCerts/ncl-phd.png)
![Oceania Certified Specialist](https://www.travelleaders.com/supplierCerts/Oceania_OCU _Certified Specialist.jpg)
![Oceania Certified Travel Advisor](https://www.travelleaders.com/supplierCerts/Oceania_OCU _Certified Advisor.jpg)
![Regent Seven Seas Luxury Cruise Expert](https://www.travelleaders.com/supplierCerts/RSSC-expert.png)
![Royal Caribbean University - Master of Adventure](https://www.travelleaders.com/supplierCerts/RCI-master.png)
![Seacademy - Violet Certification](https://www.travelleaders.com/supplierCerts/Virgin_V2.png)
![Viking Expeditions Expert](https://www.travelleaders.com/supplierCerts/500x500_Expeditions-Certified-Expert.png)
![Viking Expert](https://www.travelleaders.com/supplierCerts/500x500_Viking-Certified-Expert.png)
![Viking Oceans Expert](https://www.travelleaders.com/supplierCerts/500x500_Oceans-Certified-Expert.png)
![Viking Rivers Expert](https://www.travelleaders.com/supplierCerts/500x500_Rivers-Certified-Expert.png)