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Melina Diaz

Melina Diaz

Moultonborough, NH Travel Agent

Melina Diaz

Moultonborough, NH Travel Agent
CruCon Cruise Outlet, a Travel Leaders Network Affiliate Agency

Passenger Experience and Relations Expert

As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.

I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.

My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.

My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.

Areas of expertise

Destinations
Caribbean
Bermuda
Bahamas
Alaska
Europe
Interests
Cruises
Luxury Cruises
River Cruises
World Cruises
Expedition Cruises
Supplier Partners
Celebrity Cruises
Royal Caribbean
Norwegian Cruise Line
Princess Cruises®
Holland America Line

Certificates & Awards

AMA Academy
AMA Academy
AmaWaterways Specialist
AmaWaterways Specialist
Celebrity Learning Certification
Celebrity Learning Certification
Globus Family of Brands University - Avalon Waterways Specialist
Globus Family of Brands University - Avalon Waterways Specialist
Holland America Line Academy Specialist
Holland America Line Academy Specialist
NCL University - PHD Degree
NCL University - PHD Degree
Oceania Certified Specialist
Oceania Certified Specialist
Oceania Certified Travel Advisor
Oceania Certified Travel Advisor
Regent Seven Seas Luxury Cruise Expert
Regent Seven Seas Luxury Cruise Expert
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure
Seabourn Academy Graduate
Seabourn Academy Graduate
Seacademy - Violet Certification
Seacademy - Violet Certification
Viking Expeditions Expert
Viking Expeditions Expert
Viking Expert
Viking Expert
Viking Oceans Expert
Viking Oceans Expert
Viking Rivers Expert
Viking Rivers Expert
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