Consummate professional throughout the entire process

Personal Escape Travel has been our travel agent for 30+ years (and growing!) They've confidently piloted our family through trips to Switzerland, Sweden, Bahamas, Italy, India, Hawaii, England, Mexico, even the Amazon Rain Forests.

Fortunately for us, Susan was on the case from the jump in 2020 with updates, emails, phone calls & text messages. Not a day went by when she did not at least send a comforting message about what to expect and how it would happen. We got our money back amidst frightening stories about travelers likely never see a return of their money from online travel sites who relied on small print legalese to allow them to wiggle out of refunds.

We re-scheduled our 2020 trip for 2021 when Susan's team told her it was ok and, of course, she and her agents took care of every. Single. Detail. Our 12 day trip to Hawaii went without a hitch in April '21. We're in the midst of planning our family trip for 2022 now, as well.

We've got our travel agent for life.

Susan you as great - she responded promptly to any questions we had, gave helpful tips, and even contacted the transportation company because I was having difficulty reaching them.

My family has used Susan and Personal Escapes on several occasions. Our latest adventure was for a party of 12 to Mexico. Susan was as always friendly, and approachable. knowledgeable of region and hotels/ammendites, was easy to reach returning calls or emails promptly and assisted in all parts of travel before, during and after our adventure.

I would highly recommend working with Susan Blume at Personal Escape Travel. She has been incredibly helpful and always quick to respond whenever we had a question anyone in our group has had as we planned a destination celebration for our daughters' Sweet 16. Susan took care of all the details to ease our minds and now we are looking forward to relaxing and enjoying our getaway in Cancun!